The hospital has pioneered a unique BEU service model， including basic， expected， and unexpected services， which has deeply integrated into patients' pre-hospital， in-hospital， and post-hospital care. With sincere and pure-hearted care， patients feel the warmth of the Fuda family.
Fuda Cancer Hospital has especially established the Service Department， providing comprehensive services to patients (except for nursing care， which is obligated to nursing department)， including assistance with daily life during hospitalization， airport/train station pick-up and drop-off， currency exchange for international patients， visa processing， and shopping assistance. The Service Department also has a translation team with specialist translators fluent in English， Indonesian， Thai， Arabic， and Russian， striving to provide more attentive and comprehensive services to international patients.
BEU Service Philosophy
Basic Services
Including comprehensive services：
1. The Hospital sends nurses to pick up and drop off patients at the airport free of charge， giving cards， flowers， and greeting to alleviate the patient's unfamiliarity;
2. The ward's air conditioning or heater is turned on one hour in advance according to the season and climate to maintain a comfortable environment. A basket of fruit is placed with the message of "The Dean and all medical staff wish the patient a speedy recovery，" etc.， providing various humanized services;
3. Pain evaluation is included as the fifth vital sign in routine nursing care;
4. Cognitive intervention and behavioral guidance are used in psychological therapy nursing methods;
5. Health consultation services are provided to patients to improve their living quality.
6. Regular health education activities are conducted to help patients understand the precautions during the recovery process;
7. Continuous follow-up visits are conducted after patient discharge.
Expected Services
Sincerely and genuinely patient-centered.
1. We provide dedicated translators for patients from various countries to ensure smooth communication during treatment and recovery.
2. In addition to routine nursing services， we encourage both anticipated and unexpected care to make patients feel the hospital's sincerity.
3. We introduce genuine success stories to encourage patients to visit each other and exchange treatment experiences.
4. We discuss and work out treatment regimens with patients to build trust and allow them to accept treatment with peace of mind.
Surprising Service
Understanding a nation's common mindset and values will make us easier to understand and interpret many other levels of cultural phenomena， providing differentiated services to meet different needs make patients feel at home.
1. Organize birthday parties for patients;
2. Organize special anniversary events for patients;
3. Offer Chinese， Muslim， Southeast Asian， vegetarian， and Muslim cuisine;
4. Provide Buddhist， Islamic， and Muslim religious facilities， including prayer rooms， shrines， and mosques;
5. Organize celebrations for various national holidays such as Mother's Day in Thailand， Eid al-Fitr in Islam， and Gurbanguly in India;
Comprehensive service is a major highlight of Fuda's distinctive services.
Fuda Cancer Hospital divides its comprehensive service into three main stages： pre-hospital service， in-hospital service， and post-hospital service. To ensure excellent pre-hospital service， Fuda has implemented three major measures：
First， ensure efficient pick-up and drop-off services. For patients coming to Fuda from other provinces or cities for treatment， the hospital provides shuttles to pick them up from the airport or train station， offering assistance such as helping them stow their luggage and ensuring they are seated before driving off;
Second， provide long-distance transportation for patients as needed based on their condition.
Thirdly， upon entering the ward， patients are greeted with warm reminders and blessings from hospital departments. The Hospital prepares an "Admission Instruction" sheet for each admitted patient to facilitate treatment and presents them with a fruit basket wishing them good health.
Regarding in-hospital services， in addition to providing basic services such as treatment and nursing care， Fuda Hospital adheres to the service standard of "putting patients first." The hospital strives to meet any reasonable requests from patients. For example， if a patient needs to pay medical and living expenses in RMB， the hospital will arrange a staff to accompany foreign patients to the bank for currency exchange. To eliminate the anxiety of cancer patients， Fuda Hospital emphasizes psychological resilience and mental health education， ensuring simultaneous treatment of both disease and mental well-being. To this end， Fuda Hospital has specially set up free access to medical knowledge， new technologies， and new treatments materials for patients and their families in the oncology ward， and also holds regular patient forums to provide a platform for patients to exchange ideas， understand their disease scientifically， and strengthen their confidence in overcoming it.
Given the possibility of cancer recurrence and patients' concerns about their condition after discharge， Fuda has launched and strengthened its post-discharge services to alleviate patients' worries. These services include： establishing a medical service center to maintain regular contact with discharged patients， including those from overseas， via email， telephone， or letters; and sending hospital staff to patients' homes for follow-up visits when necessary.